Frequently asked questions
Questions we are asked often
If your question is not here, message us on WhatsApp and we will answer it.
Opening an account
Is there a minimum to open an account?
There is no minimum. You can open an account and start with the amount that suits you.
What documents do I need?
A valid national ID.
How long does it take to open an account?
Opening an account takes one working day.
The app
Can I trade from my phone?
Yes, from the Golden Way app — and the broker is there if you need to talk to someone.
Which devices is the app available on?
The app is available on Android from Google Play and on iPhone from the App Store.
I have forgotten my login details, what do I do?
Message us on WhatsApp or call us, and the Golden Way team will help you get back into your account.
Contact and support
How do I reach my broker?
A phone call or a WhatsApp message on 01018664414.